FAQs
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also offer payment via PayPal for added convenience.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days and shipping times range from 3-7 business days for domestic orders. International orders may take longer to arrive.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your items to initiate a return or exchange. Please note that some items may be subject to restocking fees.
Do you ship internationally?
Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary depending on your location. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.
How can I contact customer support?
Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at LouisJU1998@hotmail.com or through our Contact Us page.
Are your products cruelty-free?
Yes, we are committed to ethical and sustainable practices. The majority of our products are cruelty-free and made with high-quality, eco-friendly materials. We prioritize the well-being of both animals and the environment in everything we do.